Last Updated Date: [May 09, 2024]

Who we are

Our website address is: https://8bittechnologies.com.au. 8-Bit Technologies (“we”, “our”, “us”) operates as a computer and IT repair service provider based in Sydney, Australia. We are committed to protecting your privacy and handling your personal information responsibly and transparently.

Scope of this Policy

This Privacy Policy applies to all personal information collected through our website, online booking system, and in-person/onsite services. It explains:

  • What personal data we collect

  • How we collect, use, and store it

  • How we share it

  • Your rights and how to exercise them

  • How we secure your information and deal with breaches

Why We Collect Your Information?

We may collect personal information for purposes such as:

  • Scheduling and delivering repair or IT support services

  • Providing quotes, invoices, and support documentation

  • Communicating service updates, confirmations, or marketing offers (if you opt in)

  • Complying with legal obligations, such as diagnosis records or warranty claims

We collect only what’s necessary, in line with the Australian Privacy Principles (APPs)

What We Collect and How?

We may collect:

  • Contact details: Name, email, phone, address

  • Device information: Serial numbers, issues reported, repair history

  • Payment info: Collected via secure third-party gateways only when booking online. Online payments are processed by secure third‑party providers. We receive transaction confirmations but do not collect or store full card numbers or CVV on our systems

  • Communications: Any messages or feedback you share with us

We collect this information when you:

  • Book services via our website or phone

  • Please communicate with us via email, phone, or messaging

  • Provide feedback or complete optional customer reviews

How We Use and Disclose Your Information

We use your information to:

  • Provide, manage, and improve our services

  • Send service confirmations, invoices, and reminders

  • Offer promotional updates (only if you’ve opted in)

  • Meet legal obligations or comply with court orders

We may share your information with:

  • Trusted service providers like website hosting, payment gateways, or repair tool suppliers— strictly to support service delivery

  • Regulatory authorities, when required by law or in response to a data request

We do not disclose personal information overseas unless required or with your explicit consent, and we enforce privacy protections via contractual agreements in such cases.

Data Security

We implement reasonable security measures, including:

  • Access controls and authentication for staff

  • Encrypted storage where applicable

  • Regular system reviews, firewall protection, and audit logs

This approach follows best practices recommended by the OAIC and Australian privacy law

Data Breaches and Notification

If an eligible data breach occurs, we will promptly notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Privacy Amendment (Notifiable Data Breaches) Act 2017.

Access, Correction & Complaints

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccuracies

We will respond within 30 days of your request, verifying your identity before sharing or correcting the data. If we refuse, we’ll explain why in writing. If you’re unhappy with how your information is handled, you can complain to us.

Cookies & Online Tracking

We use cookies and similar tools to:

  • Enhance site functionality (e.g., appointment flow)

  • Understand usage patterns for continuous improvement

  • Enable core site functions and security (essential)

  • Understand site usage and improve performance (analytics)

  • Provide map embeds and spam protection (e.g., Google Maps and reCAPTCHA) Your choices:

  • You can manage cookie preferences in your browser. Blocking some cookies may impact site functionality.

  • Google Analytics: opt out via https://tools.google.com/dlpage/gaoptout

  • Google privacy and terms: https://policies.google.com/ If we implement a cookie banner, you can change preferences at any time from the banner link.

No personal information is tracked beyond standard functionality. You can manage cookie preferences through your browser settings or our site’s cookie banner.

Direct Marketing & Your Choices

We may send you promotional emails or messages about special offers if you opt in. You can opt out at any time via links in our emails or by contacting us directly.

Handling Children’s Data

Our services are not directed at children under 16. We do not knowingly collect or store personal information from minors.

Retention of Data

We retain personal information only as long as needed for service delivery, legal compliance, or dispute resolution. We then securely delete or anonymise data according to best practice.

  • Device diagnostics and logs: kept only as long as needed for service delivery and quality assurance, then securely deleted or anonymised
  • Marketing preferences: kept until you opt out We securely destroy or de‑identify personal information when no longer needed.

Privacy by Design

We incorporate privacy by design in our operations—building privacy protections into all processes, systems, and services from the start.

International Visitors

If you access our website or services from outside Australia, be aware that your data may be handled according to Australian privacy law, but transfer protections still apply where relevant (e.g., EU GDPR standards for EU users)

Updates to This Policy

We may update this policy as our services or legal requirements change. We’ll post updates here with a revised effective date and notify you via email or website banner as needed.

Contact Us — Privacy Enquiries

If you have any questions or wish to exercise your privacy rights, contact our Privacy Officer at: