Last updated: [25 September 2025]

About us

These Terms and Conditions apply to all services we provide (onsite, workshop, and remote) and your use of our website.

Terms and Conditions

Booking, quotes, and authorisation

– Estimates vs quotes: Estimates may change after diagnosis. We will seek your approval before proceeding if the price changes.

  • Diagnostics:
  • In‑house diagnostic (drop‑off to Belmore repair centre): free of charge.
  • On‑site diagnostic: included in the call‑out fee.
  • Authorisation: You authorise us to perform diagnostics/repairs and to install/remove software and parts as reasonably necessary for the agreed work.

Fees, call‑out, and GST

  • Call‑out fee: $140 ex GST for on‑site visits within our service area (i.e., $154 incl. GST). Additional travel/time charges may apply for extended diagnostics or locations outside our standard area (quoted in advance).
  • GST: Unless stated otherwise, prices are exclusive of GST. GST will be added where applicable and shown on your tax invoice.
  • Quotes: Quotes will specify whether amounts are ex. GST or incl. GST.

Payment terms and methods

  • When due: Payment is due on completion of service (on collection, or at the end of an on‑site/remote job) unless otherwise agreed in writing.
  • Methods accepted: Credit/debit card, cash, EFT (bank transfer), and PayPal.
  • Deposits: May be required for special‑order parts. Parts remain our property until paid in full.
  • Invoicing: We issue compliant tax invoices showing our ABN, GST amount, and a description of the supply.

Customer responsibilities

Backups: Please back up your data before service. While we take reasonable care, we are not liable for loss of data, software, or settings. If you ask us to back up data, fees may apply, and success is not guaranteed.

Access and authority: Provide necessary passwords, admin rights, and physical access. You confirm you own the device or have the authority to approve work.

Software license: You are responsible for a valid license for installed software.

Data handling on your device

Scope: We only access data needed to diagnose and complete the agreed work. We do not browse personal files unrelated to the job.

Temporary copies: We may create temporary backups/logs to enable repair; these are securely deleted when no longer required.

Privacy: Personal information is handled per our Privacy Policy

Parts, repairs, and ownership

Parts type: New parts and used/refurbished parts may be used. If a used part is proposed, we will disclose its condition and warranty before installation and obtain your consent.

Removed parts: Removed/replaced parts become our property unless you request their return at the time of service.

Infeasible repairs: If the repair is not feasible or economical, we will advise options (including replacement).

Warranty and Australian Consumer Law (ACL)

Your non‑excludable rights: Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

Workmanship and parts warranty:

Labour: 1-year warranty on our labour/workmanship.

New parts: 1-year warranty (or longer if the manufacturer provides it).

Used parts: 3–6 months, depending on the part; the specific term will be disclosed and agreed upon before installation.

Exclusions: Warranties do not cover new faults arising after service, software/OS corruption, malware, damage from liquid/impact/misuse, or issues caused by third‑party changes.

Claims: Please contact us promptly with proof of purchase. We will assess and remedy in accordance with the ACL and the applicable warranty.

Data recovery and software issues

No guarantee: Data recovery cannot be guaranteed. Fees may apply for time/tools even if recovery is unsuccessful unless agreed otherwise.

Manufacturer warranty: Certain repairs or modifications may affect manufacturer warranties; you accept this risk unless you instruct otherwise.

Cancellations, rescheduling, and no‑shows

On‑site bookings: Please give at least [24] hours’ notice to cancel or reschedule. Late cancellations or no‑access on arrival may incur the call‑out fee and any reasonable time on site.

Drop‑off bookings: Please let us know if you cannot make your appointment, so we can rebook the bench time

Turnaround times

– Timeframes are estimates and may vary based on complexity, supplier/parts availability, and other factors outside our control. We will keep you updated.

Uncollected goods (NSW)

– Collection: We will notify you when your device is ready. Please collect promptly.

– Storage: Storage fees of [e.g., $5/day for small devices, $10/day for desktops] may apply after [e.g., 14] days.

– Disposal/sale: If goods remain uncollected, we may dispose of or sell them under the Uncollected Goods Act 1995 (NSW) after required notices. Proceeds (less our reasonable costs) will be handled as required by law.

Limitation of liability

To the maximum extent permitted by law and except for your non‑excludable ACL rights:

  • Our liability for services is limited to resupplying the services or paying the cost of having the services supplied again; for goods, repair/replacement or payment of the cost of the same.
  • We are not liable for loss of data, loss of profit, or any indirect or consequential loss.
  • Our aggregate liability is capped at the fees you paid to us for the relevant job in the 12 months before the claim.
  • Remote support

By requesting remote support, you consent to secure remote access. You can end the session at any time. We may keep technical logs for troubleshooting and quality assurance.

Acceptable use and refusal of service

We may refuse or stop work where we reasonably suspect unlawful activity, safety risks, or abuse of staff.

Website terms

Site content is provided in good faith for general information and may change. We own or license the IP in our site content and logos; do not reproduce without permission.

Third‑party links/embeds (e.g., Google Maps) are provided for convenience; their terms and privacy practices apply.

Complaints and disputes

Please contact us at sales@8bittechnologies.com.au or 0490 798 189. If we cannot resolve your concern, you may seek assistance from NSW Fair Trading. For privacy matters, see our Privacy Policy and the OAIC.

Changes to these Terms

We may update these Terms. The updated version will be posted with a new “Last updated” date. Continued use of our services after changes means you accept the updated Terms.

Governing law

These Terms are governed by the laws of New South Wales, Australia. The courts of NSW have non‑exclusive jurisdiction.